Policy owner: Villa Teag Children's Home management
Effective date: 17 October 2026
1. Who is responsible for your information?
Villa Teag Children's Home is responsible for personal information collected through this website and related communications.
Privacy contact: Send privacy questions and data requests to villateag@gmail.com or contact the home through the Contact Us page.
2. Information we collect
When you use the contact and volunteer forms, we collect the information you provide:
- Your name, email address, and telephone number.
- Your subject and message in the contact form.
- Your volunteer interests, experience, skills, and availability.
- Your privacy acknowledgement and any other details you choose to include.
- Basic technical and security information recorded by the website host when it serves the site.
This website does not use advertising cookies or analytics. Do not send sensitive information about a child through a public form. Contact the home directly about confidential matters.
3. How we use your information
We use your information to:
- Respond to your enquiries and requests for information.
- Assess volunteer enquiries and coordinate visits, partnerships, and donations.
- Maintain website security and resolve technical issues.
- Meet legal obligations and maintain organisational records.
We use your information for these purposes and do not reuse it for unrelated purposes.
4. Lawful processing and consent
We process personal information on a lawful basis under Kenya's data-protection law. We explain why we collect information and use consent when the law requires it. You can withdraw consent by contacting us; withdrawal does not affect processing that took place before you withdrew it.
5. Children's information and photographs
We protect children's information, dignity, safety, and privacy across our website and communications. Public forms are for adult enquiries. Do not use them to submit children's personal information.
- We publish children's photographs and stories only with the required authorisation and consent.
- We seek a child's assent in a way that reflects their age and understanding.
- We put each child's best interests, dignity, safety, and privacy first.
- We do not publish unnecessary identifying details, including full names, school details, daily routines, or precise locations.
- We restrict access to children's records and images to authorised people.
- Contact us to raise a concern about published content.
Permission to take a photograph does not grant permission to publish it online or reuse it for another purpose. The photographs on this website are approved for publication.
6. Sharing information with others
We share personal information only when it is necessary to respond to your enquiry, operate the website, meet a legal obligation, or protect a child or another person. Form submissions are processed by FormSubmit and delivered to the home's email address. Our website host processes the technical information required to serve and secure the site.
7. Website hosting, cookies and external links
Our website host processes technical information needed to deliver and secure this website. We use FormSubmit to deliver contact and volunteer form submissions. WhatsApp and other external links are operated by their respective providers, which have their own privacy practices.
This website does not use advertising cookies, tracking pixels, or analytics tools.
8. How we protect your information
We use technical and organisational safeguards to protect personal information from loss, unauthorised access, alteration, disclosure, and misuse. Access is limited to authorised people, and suspected data breaches are handled promptly under our incident-response procedures and applicable law.
9. Data retention
We retain personal information only for as long as it is needed for the purpose for which it was collected, our record-keeping requirements, and applicable law. We securely delete or anonymise information when it is no longer needed.
10. Your privacy rights
Under Kenya's data-protection law, you can request access to your personal information, correction of inaccurate information, deletion where permitted, or information about how we use your data. You can also object to or request restriction of certain processing and withdraw consent where consent is the legal basis.
Send your request to villateag@gmail.com. We check the requester's identity when needed and respond within the time required by law.
11. Questions and complaints
Contact Villa Teag Children's Home with questions or concerns about how we handle your information. You can also contact Kenya's Office of the Data Protection Commissioner about your data-protection rights or a complaint.
Office of the Data Protection Commissioner (ODPC)
12. Changes to this policy
We review this policy when our website, practices, or applicable legal requirements change. We publish the effective date of the current version and communicate significant changes as required by law.
13. Contact Villa Teag Children's Home
For privacy questions or requests, contact the home using the details on the Contact Us page or email villateag@gmail.com.